Social Welfare Insurance

Potential Claim Situation

How the Assist Service can help

Section of Insurance to respond to claim

• Service Provider forgets to administer daily dose of medication to a patient.

• Patient in agitated state, strikes out at member of staff causing minor injury to the Staff member and to Volunteer who was helping at the time.

• Staff member tries to restrain Service User but in so doing causes a minor injury to Service User in the melee. Member of staff suspended pending enquiry.

• Family of Service User allege not for the first time that medication has been missed.

• Also allege that their family member has suffered "abuse' and that this is not the first time.

• Then allege other members of staff and other Service Users involved with previous incidents.

• Authorities decide to investigate.

Risk Management Advice Services could assist in implementing staff training and put quality control procedures in place

Professional Liability
(Malpractice)



Employment Liability
(including Volunteers)















Public Liability (Abuse)
and
Entity (Investgations)

• Member of staff suffers stress due to allegations and suspension in addition to the physical injury.

• Staff member claims that they were being asked to do work that went far beyond what is reasonably expected under terms of their employment contract and that there is a lack of training.

Employment Helpline could be used to gain advice on dealing with Employment dispute

Employment Law Protection

• Press take interest in family's allegations, which now extend to include allegations of mismanagement by Directors of the Service Provider

PR Crisis Management Services could be used to manage press interest

Management Liability